Please review our return and exchange policy below to determine if your purchase is eligible. In general, we’re open to having a conversation about any return or exchange, with a few explicit limitations.
New, sealed items: We accept returns (for store credit or via original method of payment) and exchanges for new, still sealed items with the following proof of purchase:
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An itemized or gift receipt receipt (print, text, email, etc.)
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The physical card used for the purchase - we can use our point-of-sale system to find purchases attached to the card
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If you’re a loyalty rewards member, we will have your name and phone or email on file, which we can use to find your past purchases
Opened new items: We do not accept returns or exchanges on opened / unsealed new items unless the item is defective. Once an item is opened we consider it a used record, CD or tape. We will purchase your item(s) according to our [used item buying policy], but we will not provide a refund or exchange at full price.
Defective new items: For new items with a significant defect, we will exchange your item for the same item with a proof of purchase. If we don’t have another copy of the item in stock to complete an exchange we can provide an exchange for another item, store credit for a future purchase, or a refund via the original method of payment.
A note on defects: We will visually inspect and may listen to the record, CD or tape to confirm any defects. In particular, vinyl records are an inherently imperfect and fragile medium, and minor imperfections are often introduced in the manufacturing and packaging process. We will accept returns / exchanges on items with major defects that impact the listening experience such as: incorrect discs, warping, significant playback issues (skips, scratches, etc.), major packaging damage, and other mispressing issues. However, we will not accept returns / exchanges on items with minor defects such as normal jacket bin wear, imperfections that do not impact playback and light surface noise / pops.
A note on suitcase / all-in-one players (Crosley, Victrola, etc.): We frequently have customers come into the store looking to return or exchange a record with no obvious issues after we’ve visually inspected and play-tested the record. The next thing we ask is “what kind of turntable do you have?” Most of the time the answer is “a suitcase player.” These all-in-one players are notorious for poor sound quality, tracking / playback issues when listening to a record, and sometimes even damaging a record while listening. Because of this, we do not accept returns or exchanges on items played on suitcase or other all-in-one players. We know it’s a bummer, but we’d be happy to provide recommendations on [upgrading your gear] and improving your listening experience.
Used items: We generally do not accept returns or exchanges on used items. At Mobius, we pride ourselves on only offering used items that are listenable and free of significant playback issues such as skips, scratches or major surface noise. We also make the effort of noting any potential minor playback issues we find while evaluating items, including light scuffing, pops or surface noise on the used items we sell. However, we’re human beings who make mistakes, and if we did a full play test of every used record we put out, we’d never get anything done. If you’ve purchased a used item from us and you’re not satisfied, please give us a call or stop by the shop and we’ll do what we can to make it right.
Can I return or exchange an item I bought at Fairfax to Alexandria, or vice versa?
The Fairfax and Alexandria shops are run independently, with separate systems, inventory, accounting, etc. so we ask that you please return or exchange an item at the shop it was originally purchased at.